Tom did a great job at installing our water heater. I was very glad we hired him. What I liked about Tom was that he was the guy answering the phone, doing the work, and responding to emails. I didn't have to go through a middle man. Tom also gave us a very competitive quote for the job and took the time to go over any questions I may have had. I would gladly hire him back for any plumbing or heating needs we may have in the future.